Crisis Communications Network

A resource for reputation management

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Rich Klein Tiger Woods: Your Thoughts

What does this group think about the Tiger Woods situation? Did the statement he issue over the weekend raise more questions than it answered? Does a celebrity of his stature deserve any privacy when he's made millions BECAUSE of media exposure? Thanks. Continue

Added by Rich Klein on November 30, 2009 at 8:45am — No Comments

Rich Klein Crisis Communications for Law Firms - Article in New Jersey Law Journal

Klein 10.12.09-4.pdf Continue

Added by Rich Klein on October 28, 2009 at 11:17am — No Comments

Rich Klein "We're So Sorry If We Caused You Any Pain" : Kanye, Joe Wilson and Serena

September 16, 2009 Even Uncle Albert would have been amazed at how many public apologies were necessary the past few weeks. It's good to make a public apology when you are a celebrity or politician. This is particularly true when you yank a microphone out of another performer's hand at the MTV Awards, berate a line judge at the U.S. Open or even call the President of the United States a liar during a Joint Session of Congress. But if the apology is half-baked or insincere, why bother? And why… Continue

Added by Rich Klein on September 16, 2009 at 1:48am — No Comments

Rich Klein Managing Online Reputation Article in The New York Times

Here's an interesting article regarding online reputation for business Continue

Added by Rich Klein on July 30, 2009 at 8:05am — No Comments

Rich Klein False Report on CNN's iReport Should Alert Companies to Crisis Communications Planning for Online Attacks

A false report on iReport (CNN) about the death of AT&T CEO is a great example of why companies need to be prepared for a crisis situation caused by rumors and online attacks. Here's a link to CNN's iReport's "toolkit". Citizen reporting and blogging have changed journali… Continue

Added by Rich Klein on July 27, 2009 at 10:20am — No Comments

Rich Klein Twitter Crisis -- Documents Revealed

Here's a link to a statement issued by Twitter after one of its employees was the victim of a hacker and which resulted in private communications about the company being revealed on a technology website: Continue

Added by Rich Klein on July 16, 2009 at 9:30am — No Comments

Rich Klein Liddy Testimony on AIG Bonuses Misses The Point About Corporate Reputation

March 18, 2009 Liddy Testimony on AIG Bonuses Misses The Point About Corporate Reputation "We understand that since our relationship with the Government and taxpayers had changed, our behavior as a company needed to change." -- Edward M. Liddy, Chairman and Chief Executive Officer, AIG, in testimony before House Financial Services Subcommitee on Capital Markets, Insurance and Government-Sponsored Enterprises, March 18, 2009 What's wrong with the above statement is that it shows that AIG's be… Continue

Added by Rich Klein on March 18, 2009 at 11:00am — No Comments

Rich Klein Crisis Communications and Web 2.0 Replay

The Legal Marketing Association sponsored my webinar on Crisis Communications and Web 2.0 that was held on January 21, 2009. The link can be found… Continue

Added by Rich Klein on January 24, 2009 at 11:21am — No Comments

Rich Klein Bernstein Crisis Management Blog

Here's a link to the Bernstein Crisis Management blog. Continue

Added by Rich Klein on January 19, 2009 at 12:52am — 1 Comment

Rich Klein Podcast with Krishna De: Online Reputation

Podcast: Online Reputation Continue

Added by Rich Klein on January 18, 2009 at 1:05pm — No Comments

Rich Klein Biography of Rich Klein

Here's my biography. Continue

Added by Rich Klein on January 18, 2009 at 12:56pm — No Comments

Rich Klein Views on Reputation Blog

Here's a link to my Views on Reputation Blog Continue

Added by Rich Klein on January 18, 2009 at 12:50pm — No Comments

Rich Klein Battling Negative Information Online

Here's an article I wrote in June 2008 on how to battle negative information online. Continue

Added by Rich Klein on January 18, 2009 at 11:30am — No Comments

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